Shipping policy

Shipping Policy

JWVL Designs products are carefully made, inspected, and packaged before shipment. Many of our products are made to order, so please allow time for production in addition to shipping time.

Processing Times
Processing times vary depending on the product and level of customization. Estimated processing times shown on the product page are provided as a guideline. Custom or personalized orders may require additional time.

Shipping
Orders are shipped to the address provided during checkout. Customers are responsible for making sure their shipping address is complete and accurate before submitting an order.

Shipping costs and available delivery options are calculated and displayed at checkout.

Tracking
When tracking is available, tracking information will be provided after your order ships.

Delivery Times
Carrier delivery dates are estimates and are outside the direct control of JWVL Designs. Weather, holidays, carrier delays, and other circumstances may affect delivery times.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact JWVL Designs as soon as possible. Please include photos of the product and packaging so we can help resolve the issue.

Lost or Delayed Packages
If tracking shows an unusual delay or you believe your package may be lost, please contact us so we can assist with reviewing the shipment.

Questions about shipping or an existing order can be submitted through the contact information provided on our website.