Refund policy

Returns & Refunds

Because many JWVL Designs products are made to order or personalized specifically for you, we do not accept returns or exchanges on custom or personalized items unless the item arrives damaged, defective, or there was an error on our part.

For non-personalized items, please contact us within 14 days of delivery if you have a problem with your order.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item and packaging so we can make it right.

Cancellations may be accepted if production has not yet started. Once a custom or made-to-order item has entered production, the order cannot be canceled.

If a refund is approved, it will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error by JWVL Designs.

If you have any questions about your order, please contact us before returning an item.